Privacy Policy
Last Updated: June 13, 2025
This Privacy Policy describes how Custos ("we," "us," or "our") collects, uses, and shares personal information of users of the Custos website (the "Website"). This policy also applies to information we collect through your use of the Custos application (the "Product"), to the extent referenced herein.
1. Information We Collect
We may collect the following types of information from you:
Information You Provide Directly:
Contact Information: When you register for an account, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, and other contact details.
Account Information: When you create an account for the Custos Product, we may collect your email and other information necessary to manage your account.
Communication Preferences: You may provide us with information regarding your preferences for receiving communications from us.
Meeting Content (through the Product): If you use the Custos Product to transcribe, we will process meeting recordings and transcripts. This data is only used to provide the core functionalities of the Product for you and nobody else.
Email Content (when using the Product): When you reply, reply all, or forward an email, we may collect the emails that are part of that specific email chain. When Custos generates an email, we may collect any drafts of that email, including the one you end up finally sending, and any prompts you enter for Custos to generate or modify the email. This data is only used to provide the core functionalities of the Product for you and nobody else.
Calendar Content (through the Google Calendar integration): If you provide us access to read your Google Calendar content, we will process your calendar events. This data is only used to provide the core functionalities of the Product for you and nobody else.
Email Content (through the Gmail integration): If you provide us access to read your Gmail content, we will process your emails. This data is only used to provide the core functionalities of the Product for you and nobody else.
User-Generated Content: Any information you voluntarily submit through the Website or Product, such as feedback, support requests, or comments.
Information We Collect Automatically:
Usage Data: We may collect information about how you use our Website and Product, including the features you use, the dates and times of your access, and other usage statistics.
Device Information: We may collect information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your Browse activities on our Website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
To Provide and Maintain the Website and Product: To operate our Website and provide you with access to the Custos Product and its features.
To Manage Your Account: To create and manage your account, verify your identity, and provide customer support.
To Personalize Your Experience: To tailor the content and features of the Website and Product to your interests and preferences.
To Communicate with You: To send you important notices, updates, promotional materials, and other information related to Custos. You can manage your communication preferences at any time.
To Improve Our Services: To analyze how users interact with our Website and Product, identify areas for improvement, and develop new features.
To Respond to Your Inquiries: To address your questions, requests, and feedback.
For Security Purposes: To protect our Website, Product, and users from fraud, security breaches, and other harmful activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
To Provide the Core Functionality of the Custos Product: This includes using meeting recordings to generate a meeting transcription, calendar information to match recordings to calendar events, and transcriptions, calendar event information, and previous emails to generate emails.
None of your data that we access via Google Workspace APIs, the Google Chrome extension, or your use of the product is ever used to develop, improve, or train generalized AI and/or ML models.
3. Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as website hosting, data analysis, email marketing, customer support, and payment processing. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Affiliates: We may share information with our affiliated companies for internal business purposes.
Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we believe it is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of our users or the public.
In Connection with a Business Transfer: We may share your information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Regarding Meeting, Calendar and Email Content: We understand the sensitive nature of meeting, calendar, and email data. We will only access and process this information as necessary to provide the core functionalities of the Custos Product. We will not share your meeting, calendar, or email content with third parties, except as described in this policy (e.g., with service providers who assist us in processing this data).
Regarding Information from Google APIs: The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information: We will retain your account information as long as your account is active. You can request to delete your account, and we will process your request in accordance with our data retention policies and applicable law.
Meeting, Calendar, and Email Content: We will retain meeting recordings and transcripts, calendar events information and participants, and emails in accordance with your account settings and our data retention policies.
Other Information: We will retain other types of information for as long as necessary for the relevant purpose, such as to provide you with services, communicate with you, or comply with our legal obligations.
5. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information under certain circumstances.
Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Object: Object to the processing of your personal information for certain purposes, such as direct marketing.
Withdraw Consent: Withdraw your consent at any time if we are processing your personal information based on your consent.
Lodge a Complaint: Lodge a complaint with a data protection authority if you believe that our processing of your personal information infringes applicable law.
To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before we can respond to your request.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Children's Privacy
Our Website and Product are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
8. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Custos Tech, Inc.
support@withcustos.com